ACSC - cyber.gov.au website uplift

Pragma has extensive experience providing general Drupal Services for a range of government clients.

Most notably is our long-term engagement (2020 – present) to manage improvements and maintenance of the Cyber.gov.au (CGA) website (Australian Cyber Security Centre). Our most recent work with the ACSC is an uplift of CGA, in which we have built a new GovCMS site from the ground up. This included implementation of a new information architecture, and redesign, migration and publication of content to the CMS.

Client

Australian Signals Directorate (ASD)

Services

Agile Delivery

Information architecture design

Content Design

UX Design

Year

2023

Problem

This came after Pragma’s evaluation of the current site content, back-end functionality, and user testing identified significant opportunities to reduce site complexity, align with best-practice standards, and significantly improve user experience.

Utilising a multi-disciplinary team, we harnessed the skills of our web developers, content designers, UX/UI designers, and project managers to:

Design, test and implement a new information architecture system
Research, design and test new page designs for a range of page types including landing, content, listing and homepage
Build webforms, quizzes, and interactive functionality
Develop of new design system and components
Redevelop more than 700 pages to align with new IA and redesigned page types
Conduct functional, technical, and user acceptance testing
Forklift and launch new website.

Outcomes

This uplift delivered a new evidence-based and user-centred information architecture, improved site content (such as readability, accessibility), and reduced site technical debt. It also significantly reduced site complexity from the developer and content authoring perspective, established best-practice ways of working and content governance, and set the site up for future success.