In preparing to migrate their website from Sharepoint to GovCMS, the Attorney-General’s Department (AGD) engaged Pragma to help develop their content.
The AGD website had a very high readability grade level, meaning many users would struggle to understand the information and likely give up. AGD reported that users were having a poor experience as the information on the site was set out in a confusing and inconsistent way.
It is important that government agency websites comply with Web Content Accessibility Guidelines meaning all users can access the information. The high number of fact sheets and downloadable PDFs on the AGD website caused many issues with accessibility and usability.
The AGD wanted to improve their content prior to moving it on to a new platform and ensure the site was easy to maintain and could continue to be improved once they were on GovCMS.