The Department of Home Affairs is responsible for coordinating national security, countering terrorism, fighting crime and foreign interference. With such a high profile responsibilities, it is vital for information to be accessible and effectively communicated on the National Security’s website. As the global environment has been changing with terrorism more present, the National Security website team acknowledged the importance of having a functional digital platform. This included making the site accessible enough that those with low reading levels, low computer literacy or a range of impairments would be able to use it. As well as prioritising a clear information architecture so information was findable. The purpose of the National Security website is to provide users with current information on security threats, what to do during an attack and how to protect your business from terrorism. The functionality and importance of the platform is expected to continue to increase. Thus, the website team wanted and needed to have a thorough understanding of the needs of their users and be able to provide an accessible and suitable service. DHA engaged Pragma to perform a content audit and analysis to support these user research activities, and then to do content design and UX design for the website redevelopment, including creating a new IA and taxonomy.