Pragma conducted a thorough content audit of the National Security website. We inventoried the contents of the website, and used Google Analytics data to understand the performance of content and the highest priority information for users. We also analysed the findings from the team’s user research and treejack tests of the current website to understand user needs and how the user experience of the content and IA could be improved.
From this, we worked in a multi-disciplinary team to move from the user personas identified by the team’s user research, to content design, to UX wireframes, and into high-fidelity visual prototypes.
High priority content was redesigned in line with DTA readability and accessibility standards. Pragma trained the Web Redevelopment team in content and IA design, and developed a content design and approval process that was able to be implemented to continue improving content beyond the project timelines.
Our content designers and UX designers worked closely to ensure all designs meet identified user needs and alleviated users’ frustrations in the current website. Our UX designers faced the particular challenge of being required to use existing componenets in the Home Affairs pattern library, but restyling them so the new National Security website had a completely different look and feel.
During this process, Pragma ran user research, IA, UX and content design, and usability testing training workshops for each stage of the redevelopment process. These were in-depth sessions exploring the best practice methods and processes used, to enable the Web Redevelopment team to continue this work in this project and beyond.
