The Prime Minister’s Veterans’ Employment Program (VEP) was eager to refine its service offering to meet the intent of the DTA’s Digital Service Standard requirements. In particular, the team wanted to ensure they were designing services with users in mind, remembering the digital service needs to be integrated with the non-digital service elements.
The VEP evolved its services in recognition of the importance of assisting Australian veterans to transition into employment after their Australian Defence Force (ADF) service. It is a mission the Prime Minister felt strongly about, and he directed the Department to move quickly to help.
Pragma was engaged to undertake the baseline policy research and program services rationale work. The VEP team had not had the opportunity to complete this work due to the rapid evolution of the service and the day-to-day activities required to ensure its success to date.