Improving the service by speaking to real users.

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IP Australia


User Research



Increasing the uptake of leading-edge publicly-funded research

In 2015, IP Australia implemented a digital service called Source IP to help Australian businesses discover and access public sector inventions available for licensing/sale and identify potential collaboration opportunities with researchers. 

In 2018, it had become clear that uptake of Source IP had been less than desirable since its inception, and IP Australia needed to determine how the service could be improved to enable the platform to achieve its objectives. To do this, user research was needed to determine the reasons for the lower than anticipated usage rates, and to identify opportunities to enhance the current service offering to better connect with Source IP’s target user groups. 

Pragma was engaged by IP Australia to design and undertake user research to determine how the Source IP platform could be improved to better meet its objective.

Pages from the source IP user research

User insights and evidence based design to deliver more targeted service offerings

Driven by Pragma’s core belief that user research and evidence-based design is fundamental in creating compelling digital products, our consultants employed our proven methodology to deliver IP Australia with practical, actionable findings.

The findings and insights from user research have informed the future design of the Source IP service to better support innovation and growth of Australian businesses while increasing the uptake of leading-edge publicly funded research.

The insights Pragma uncovered have not only provided more targeted service offerings, but have uncovered entire markets for IP Australia to target, to better support Australian business to fulfil their technology, research and innovation requirements, through Australian partners.

While you're here, explore what we did for National Film and Sound Archive.

From the archive

A conceptual workflow for a new way of using cloud technologies.

Read about the National Film and Sound Archive program