The Australian Renewable Energy Agency (ARENA) conducted a future needs review to strengthen its effectiveness in pursuing its funding priorities and agency objectives. The review identified ARENA’s technology landscape (grants management system and financial management system) as overly complex and weakly integrated.
Historical dependence on other agency systems and services resulting from Machinery of Government decisions and the associated rapid onboarding to new parent departments had led to operational complexity. This impacted the broad usability of technology platforms, delivering a sub-optimal user experience and resulting in productivity impacts for both internal and external stakeholders.
The goal of enhancing ARENA’s technology was to deliver a better customer experience, drive internal delivery efficiencies, and provide an authoritative source of information for ARENA, its stakeholders, and its executive management team.
Pragma was engaged by ARENA to research, plan and design enhancements to its entire technology landscape. This included the development of a business case, and implementation planning and delivery.