User Researcher and Service Design Specialist

Berenice Chong

A woman stands facing the camera looking away. She has her hands in her pant pockets and she is smiling.

Berenice is a Service Designer who enjoys collaborating with people to create services that are easy to use, clear, and meet people’s needs.

She specialises in design within large-scale environments like business transformation and complex programs.

Berenice has a background in human-centred design, business analysis, and information architecture. She has a keen interest in the intersection of technology, business, and design and is always looking at combining the best of each to create practical and targeted solutions.

Berenice is part of select group of people in the world who can voluntarily make their ears rumble (most people do this involuntarily when they yawn). She’s still looking for ways to turn this into a superpower.