The Department of Innovation, Industry and Science (DIIS) is responsible for supporting economic growth and job creation for all Australians. DIIS runs many grants and initiatives to do so. One of which is The Entrepreneurs’ Programme (EP).
The EP is the Government’s flagship initiative for business competitiveness and productivity. The program supports businesses through commercialisation, management, incubator support and innovation connections.
In 2018, DIIS was told to reform the program with the objective of identifying opportunities to improve EP outcomes and efficiencies. This included changing programme management and administration.
The reformed service model needed to included desired service elements, processes and customer journeys. The new operating model also needed to focus on flexible and efficient delivery and appropriate governance.
Pragma was selected to work with the reform team and key stakeholders throughout DIIS to define a Service Delivery Model and related Operating Model.