Our work

Improved website user experience through a complete overhaul of content, design and technical capability.

Pragma has extensive experience providing general Drupal Services for a range of government clients.

Most notably is our long-term engagement (2020 – present) to manage improvements and maintenance of the Cyber.gov.au (CGA) website (Australian Cyber Security Centre). Our most recent work with the ACSC is an uplift of CGA, in which we have built a new GovCMS site from the ground up. This included implementation of a new information architecture, and redesign, migration and publication of content to the CMS.

Helping to present complex ideas, simply

A future vision for Industrial Elections and Protected Action Ballots

An end to end approach to developing a user centred business case

Engagement with more than 200 AGD staff to understand their experience with MoG changes, and inform future processes.

Guiding the development of GBRMPA’s business strategy, including the Reef HQ value proposition and business targets.

Conceptualising the future delivery of customer and metering services

Developing frameworks and designing to corporate brand guidelines

Identifying requirements for a spectrum management system

Providing a framework for reusing assets across Government

Providing support during a critical time

Discovering opportunities to create a best in class intranet

Defining value propositions to engage with opportunities

Implementation strategy creation for robust security enhancements and adaptive protection policies

Online workshop facilitation for successful key planning

Data analytics done differently for faster insights

Complete rapid service delivery for crucial support

Enabling intuitive learning for cash flow management

Transformative design for flexible service provision

Creating a new information architecture and visual design

Migrating 25 websites onto the new GovCMS platform

Helping to improve the service through proven research and design methods

Helping shape future services for the Research Sector

Increasing usability and accessibility to promote carbon abatement schemes.

Rapid Prototyping

Building on strategy to enable service delivery and execution

Identifying opportunities for better services through user research

Helping ACT employers to connect with veterans.

Explaining how blockchain can be used to support intellectual property rights.

Understanding employee needs to drive engagement clear communications.

Increasing national security and public safety through effective UX design.

Using user research and a content audit findings to develop a new content strategy.

Training CER staff to become experts in user research.

Embedding user research at the Clean Energy Regulator.

Improving business competitiveness and productivity with service design.

Developing a website of national significance

Helping to equip digital teams to deliver agile projects

Managing assets and fostering relationships through business analysis

A desktop and mobile prototype to support a new way of engaging with the business community.

Ensuring the Consumer Data Right resonates with real users through marketing testing.

How DVA’s digital service helps veterans to find work.

How modernising technology and processes has helped service the community.

Getting veterans into rewarding employment through best practice service design.

Understanding and defining risks to develop strategies for complex management

Building relationships for responsive solution development

Using the service delivery model to drive forms design.

A conceptual workflow for a new way of using cloud technologies.

Research-based prototyping to design for real user needs

A business case for a new way of transacting with IP rights using a market-led approach and advanced digital tooling.

A full end to end benefits realisation and management strategy for a new digital service.

Understanding the user needs for a new digital case management tool.

Developing policy to help veterans to find employment.

Improving the service by speaking to real users.

Service design generating high volume and high quality submissions

Creating user research resources for collaboration and capability

‘Streamlining Government Grants Administration’ user research methodology.

Helping the DTA to engage high-quality suppliers on the Digital Marketplace.

Building a benefits management capability for the Federal Court.

Transformation Program Management

Enhancing technology to provide leading edge services.

Helping ARENA to streamline its processes and improve grants administration efficiencies.

Digital readiness assessment

Organisation transformation change management

A service design model centred around customer experience and resulting in better outcomes for ARENA.

Using a content-led approach to developing a prototype for a new website.

Helping Australia towards carbon abatement through optimising user experience.

Organising and optimising content to change AGD’s whole user experience.

An industry-led approach to IP and intangible asset valuation.