Following development of the business model (to clearly articulate how the service will deliver value to customers), and the service delivery model (to articulate what the proposed services are that support the delivery of the services), the next step was to describe how the ARC will approach the operation of the services.

To develop the operating model, Pragma built on the strategies described through the business and service delivery models and described how the ARC will organise itself to efficiently and effectively deliver and execute on these models. The operating model describes the key aspects of the structures, information, and processes that will enable this and is largely based around four key areas of interest including:

Processes

The work that needs to be done to deliver the value through the key services described in the service delivery model.

Organisation and management processes

The key people who will deliver and support services and how they are organised within the ARC.

Locations

Where the people who will deliver and support the service will be located and what is required to support them (including any specific assets).

Information

The key information systems that are required to support the resources including standard and non-standard applications.